The calls you receive on a daily basis will be extremely varied and could involve answering queries on the tenancy agreement, explaining the process of extending a contract, or offering guidance on property law.
Occasionally, more complex issues will require a written response, either via email or letter. Final decisions often rest with the owner of the property so mediating between the tenant, the landlord and other departments in Sarah Mains Residential is a major part of the role.
Another important element is to ensure all the necessary documents have been received, recorded and are kept up-to-date. Your role is to balance the multiple demands on your time, ensuring that tenants and landlords receive an excellent service at all times.
Skills required
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